A softcopy of your reports will be sent to your registered e-mail address and also be present in your profile in the website. A hardcopy of your report will be sent to your home address by post within 3-5 working days. If you still face any issues contact us at the helpline number.
To book a diagnostic test, choose a test from our website, upload the prescription if it is needed, pay, and confirm your booking with the time and date that is suitable for you.
The labs that are listed in our website are not owned by Neuroncy, but have partnered with us. The quality of service that they provide are ensured by Neuroncy.
The status of your diagnostic service can be viewed from your profile in the website and will be informed to you through WhatsApp or messages as per your choice.
The tests that will require prescription will be marked. Prescriptions for those tests will need to be uploaded to book the test.
All users can modify their tests or appointments. Rescheduling must be done 1 hour prior to the pre-booked time. No extra charges will be taken for rescheduling tests and appointments.
Contact helpline
Contact helpline
One can complaint against any matter at our given helpline number or e-mail.
Contact helpline for further support from Neuroncy.
Contact helpline for further support from Neuroncy.
Contact us through helpline number or e-mail.
If transportation time is very long then it affects quality of reports. Blood samples are transported in less than 6 hours in a temperature range of 20-24°C as per guidelines issued by WHO. The laboratories who have partnered with Neuroncy follow these guidelines and thus your samples are kept safe during transit. Thus, the quality of your reports are not compromised.
If your results exceed the normal range, you can easily book an appointment with the concerned specialist at a hospital of your choice from our website
Sample collection starts from 8am-12noon and again from 4pm-8pm. You can easily choose a time suitable for you within this range.
We would love to extend our support to the customers who have been regularly using our website. Coupon codes will be sent to their registered mobile numbers and e-mails which can be used to avail discount. T&C applied.
There are total three ways of payment:
The laboratories that have collaborated with us are either NABL or ISO certified. The ones that are not are have their quality assured by Neuroncy.
To check if the reports belong to you, first check the name in the report. If there is an issue, contact helpline. A QR code will also be available to check your details
Neuroncy assured the qualifications of the sample collectors that are sent to your home.
Contact the helpline number or e-mail with your corresponding booking/order number.
Complaints can be registered via the helpline number or e-mail address provided
A copy of your report will be sent to you via e-mail from where you can easily download. Your profile section in our website will also have copies of all your previous reports from where you can download. If you still face any issue downloading the reports, please feel free to contact our helpline number or e-mail.
Receipt of payment can be received in the following ways:
If tests are cancelled due to technical issues, then you will be informed beforehand. If payment was already done, then you will be reimbursed accordingly.
Hardcopy of reports take 3-5 business days to be delivered. If you still not receive your report, please contact us through our helpline number or via e-mail.
Soft copy of reports will be sent to your e-mail and will be present in your profile section at the website. If you still do not receive the reports, please contact us through our helpline number or via e-mail.
The user selects time for sample collection from home. You can choose any time suitable for you.
Some tests will need the prescription of the doctor. It will be mentioned there while you book the test.